Terms and conditions for ticket sales

These General Terms and Conditions ("GTC") apply to ticket sales for events, sales of goods (e.g. theatre programmes, CDs, DVDs, merchandise items) and other services (e.g. entitlement to receive live broadcasts or video-on-demand) of Burgtheater GmbH, Wiener Staatsoper GmbH and Volksoper Wien GmbH (together "Stage Companies", individually "Stage Company"), whereby the Stage Company from which tickets, goods or services are purchased is the contractual partner in each case. Sales are carried out by the Stage Companies themselves on the one hand and by ART for ART Theaterservice GmbH ("ART for ART") on behalf of and for the account of the respective Stage Company on the basis of these GTC on the other.
In addition to these GTC, separate conditions (e.g. subscription conditions) may also apply in individual cases, to which separate reference will be made accordingly.
If a ticket is passed on to a third party, reference must be made to the validity of these GTC.
The prices (including fixed, optional and other subscriptions and cycles) of the respective theatre company apply in accordance with the applicable price lists.
The prices include the statutory value added tax.
The respective theatre company reserves the right (in particular for benefit events, large groups and the like) to set different prices in individual cases.
Reduced-price tickets may be purchased by persons belonging to a group of beneficiaries, provided that they can prove their identity by means of a photo ID and any additional proof required for the reduction. The beneficiaries can be found on the website of the respective theatre company (www.burgtheater.at, www.wiener-staatsoper.at, www.volksoper.at). If a ticket is misused, the difference to the normal price may be charged or the visitor may be expelled from the event without (partial) reimbursement of the ticket price. There is no legal entitlement to discount tickets, specific tickets or ticket categories.
The procedures for purchasing tickets can be found in the information on the programme or on the websites of the respective stage company (www.burgtheater.at, www.wiener-staatsoper.at, www.volksoper.at).
The number of tickets issued per person may be limited by the theatre companies.
When purchasing in the web shop (www.burgtheater.at, www.wiener-staatsoper.at, www.volksoper.at), the binding offer to buy a ticket, product or service is made by clicking on the "buy"/"order for a fee" button.
If "e-ticket" is selected as the desired delivery method when purchasing tickets, a print@home ticket and a wallet file will be sent together with the confirmation e-mail.
Either the print@home ticket or the wallet ticket must be presented to the public service upon admission. Only the first printout of a print@home ticket or the first Wallet ticket presented authorises admission to the event.
If tickets are sent by post, any additional postage costs will be shown during the ordering process.
Payment is made using the payment methods available at the time of purchase/order.
Tickets, goods or services will only be made available to the customer after payment has been made.
Tickets and time-limited goods (e.g. programme booklets for a specific event) can be exchanged for a voucher free of charge within one hour of purchase as long as they have not yet been printed, collected or dispatched. This option is not available for purchases made on the day of the event.
The stage companies are entitled to cancel a purchase if:

- the payment is not authorised by the bank or credit card company or other payment problems occur,

- the purchaser violates regulations that were pointed out during the booking process or on the website of the respective stage company, or attempts to circumvent them (e.g. violation of the maximum number of tickets per event and purchaser, violation of any prohibition of resale),

- the event is cancelled.
If an event is cancelled without substitution or if another work is performed instead, tickets already purchased will be refunded up to seven days after the day of the event at the box office or on the day of the event at the box office of the respective stage company / venue. In the event of a change to the event, tickets purchased via the website of the respective stage company can be cancelled via the website of the respective stage company within 72 hours of notification of the change, but no later than one hour before the start of the event. This only applies to tickets that have not been cancelled (e.g. by removing the tear-off or scanning the ticket). E-tickets are automatically cancelled if an event is cancelled without replacement.
Subscription tickets and contingent tickets at reduced prices that were purchased via co-operation partners of the stage companies are exempt from cancellation by the stage companies.
Announcements of the cast are not a basis for the purchase of tickets. The stage companies reserve the right to make changes to the cast and artistic changes to the production and shall not be entitled to a return of the tickets or a reduction of the purchase price. This also applies to any defects in surtitle or subtitle systems or minor postponements of the start of the performance.
It is the responsibility of the visitor to find out about any changes on the day of the event (e.g. through daily newspapers, on the websites or by calling the respective stage company).
If the event is cancelled, the ticket price will be refunded if less than half of the performance has been performed at the time of cancellation or, if possible, an alternative event will be offered.
If subscriptions for which the events are not fixed (optional subscriptions), vouchers or merchandise items are purchased by telephone, e-mail or via the website, the purchaser, if he/she is a consumer, has the right to cancel the contract within fourteen days of conclusion of the contract or, in the case of the purchase of goods, within fourteen days of receipt of the goods without giving reasons.
In order to exercise this right of cancellation, the buyer must inform the respective stage company of his/her decision to cancel the contract by means of a clear declaration (e.g. a letter sent by post, fax or email). The buyer can use the sample cancellation form below, but this is not mandatory. To comply with the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation is sent before the end of the cancellation period. If this existing right of cancellation is effectively exercised, all payments will be refunded within fourteen days at the latest from the day on which the notification of cancellation of the purchase contract is received. If goods have already been delivered to the customer, payments including delivery costs will be refunded within fourteen days of the day on which the goods are received back by the respective stage company. The costs of the return shipment shall be borne by the buyer. Repayment will be made using the original method of payment; no fee will be charged for the repayment.
However, this right of cancellation does not apply to:

- Tickets for fixed events,

- Sound or video recordings delivered in a sealed package, provided that the seal has been removed after delivery, or

- delivery of digital content not stored on a physical data carrier, if the respective stage company - with the express consent of the buyer, combined with the buyer's knowledge of the loss of the right of cancellation in the event of premature commencement of contract fulfilment - has commenced delivery before the expiry of the cancellation period.

The purchaser has no right of cancellation if he/she cashes optional subscription cheques or vouchers within the cancellation period and receives tickets for a specific date. Repayment may also be refused until the respective stage company has received back vouchers already issued by it or it has been verified that no optional subscription cheques or vouchers have been redeemed.
Sample cancellation form:

To the Wiener Staatsoper GmbH/the Volksoper Wien GmbH/the Burgtheater GmbH
E-mail: tickets@bundestheater.at
I hereby cancel the contract concluded by me for the purchase of the following item:
Ordered on:
Invoice number:
Name of the buyer:
(e-mail) Address of the buyer:
Signature of the buyer (only for notification on paper):

General terms and conditions

The following terms and conditions apply exclusively to all business transactions between ART for ART Theaterservice GmbH (hereinafter referred to as ART for ART) and the client. These terms and conditions are binding as framework conditions for all present and future business transactions with ART for ART, even if no express reference is made to them (such as in the case of orders placed verbally, by telephone or by e-mail or fax). Declarations to the contrary by the client are only valid if they have been agreed in writing. Amendments and ancillary agreements (special conditions) require written confirmation in order to be valid. Verbal agreements and assurances made by ART for ART employees only become binding upon written confirmation. The client accepts these conditions, if not otherwise, in any case by confirming the offer (cost estimate) from ART for ART.
Our cost estimates are non-binding. Invoicing shall be based on the agreed prices. The cost estimate is ex our warehouse, excluding packaging, other ancillary costs and VAT. The exchange rate is calculated according to the invoice date.
The contractor is authorised to use third parties for the provision of services. Our offers are non-binding. The contract is concluded when the client confirms ART for ART's offer (cost estimate) in writing. Orders placed can only be amended by mutual agreement; the client remains bound by the order until it is rejected or executed. ART for ART reserves the right to withdraw from the contract with immediate effect without setting a grace period in the event that the customer's financial situation deteriorates significantly, ART for ART subsequently becomes aware of this and the customer is not prepared to make payment concurrently or to provide security, judicial insolvency proceedings are initiated or a bankruptcy petition is rejected due to a lack of funds to cover the costs of the proceedings. Without prejudice to claims for damages, ART for ART is entitled to payment for services already rendered in the event of cancellation, as well as for preparatory work performed with regard to the contract, even if the contract was only partially fulfilled as a result. Even if no delivery has been made, ART for ART shall be entitled to reimbursement of the costs incurred in preparation (in particular material costs and labour already performed).

We shall provide packaging, protective and/or transport aids to the best of our judgement and according to our experience. If the customer requires special packaging, he must inform ART for ART of this in writing. Packaging material will not be taken back unless this has been expressly agreed.